Privacy Policy

1. Identification of the Data Controller

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD), you are hereby informed that:

• Data controller: R3ZON SL
• Trade name: R3ZON
• Registered address: Bilbao, Spain
• Website domain: https://r3zon.com
• Contact email (personal data): info@r3zon.com

Note: The tax ID (NIF/CIF) and registration details will be added shortly.

2. Scope of Data Processing

R3ZON SL only processes personal data when the user voluntarily provides it through the contact form available on the website.

Merely browsing the website does not entail the processing of identifying personal data, without prejudice to the use of cookies and analytics tools described in this policy.

3. Purpose of Processing

The data provided through the contact form will be processed exclusively for the following purposes:

• Respond to requests for technical or commercial information.
• Manage communications related to the services offered.
• Evaluate potential collaborations or professional relationships.
• Maintain communications arising from a request initiated by the user.

The data will not be used to send unsolicited commercial communications or to create automated profiles.

4. Categories of Data Processed

The personal data processed will be exclusively that provided by the user in the contact form, which may include:

• First and last name.
• Email address.
• Company or organization.
• Phone number (if provided).
• Content of the message sent.

R3ZON SL does not request or process special categories of personal data.

5. Legal Basis for Processing

The legal basis legitimizing the processing is:

• The express consent of the data subject when submitting the form.
• The application of pre-contractual measures requested by the data subject.
• The legitimate interest in responding to professional requests addressed to the organization.

Consent may be withdrawn at any time by contacting the email address indicated.

6. Data Retention

The data will be kept for the time strictly necessary to handle the request and carry out the corresponding follow-up.

Should a contractual relationship arise, the data will be retained in accordance with the applicable legal periods.

7. Recipients and Data Processors

Data will not be transferred to third parties except where legally required.

R3ZON SL may rely on technology providers (hosting, email, cloud services), which act as data processors in accordance with Article 28 of the GDPR, under the corresponding contracts guaranteeing the confidentiality and security of the information.

8. Web Analytics Tools

This website uses Google Analytics, a web analytics service provided by Google LLC, in order to analyze browsing behavior and obtain aggregated usage statistics for the site.

Google Analytics may collect information such as:

• Anonymized IP address.
• Device and browser type.
• Pages visited.
• Session duration.
• Interactions within the site.

This information is used exclusively for statistical purposes and to technically improve the website.

Processing is carried out in accordance with the international transfer mechanisms provided for in the GDPR where applicable.

Users can configure their browser to reject the use of cookies or manage their preferences through the configuration system enabled on the website.

It is recommended to complement this section with a specific Cookie Policy.

9. International Data Transfers

Should technology providers located outside the European Economic Area be used, R3ZON SL guarantees the application of the appropriate safeguards provided for in the GDPR, such as standard contractual clauses approved by the European Commission.

10. Rights of the Data Subject

The user may exercise the following rights:

• Access: obtain confirmation of whether personal data is being processed and access the data.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request the deletion of data (right to be forgotten).
• Objection: object to the processing of data.
• Restriction of processing: limit the processing of data.
• Portability: receive data in a structured format and transfer it to third parties.

Requests should be addressed to info@r3zon.com stating "GDPR Rights Request" in the subject line and including a valid proof of identity.

The data subject also has the right to file a complaint with the Spanish Data Protection Agency (AEPD) if they believe the processing does not comply with current regulations. More information at www.aepd.es.

11. Security Measures

R3ZON SL applies appropriate technical and organizational measures in accordance with the principle of proactive accountability (Art. 5.2 GDPR), aimed at guaranteeing:

• Confidentiality.
• Integrity.
• Availability.
• Resilience of the processing systems.

The measures adopted are proportionate to the nature of the service and the risk associated with the processing.

12. Amendments

R3ZON SL reserves the right to modify this policy to adapt it to regulatory or technical changes. Updates will be published on this same page.